The Right Click
401-783-0613
Listing Manager:
Andrew Brennan
Take one look at the staff as you enter the colorful storefront of The Right Click, and it becomes quite evident there's no shortage of tekkies here. As one employee talks a customer through a technical problem over the phone, another takes a break from working diligently over a keyboard to help you with whatever technical problem you might have. The Right Click prides itself in straightforward and knowledgeable customer service that comes only from its nine years of being in business.
- Hours: Mon - Fri, 8am - 6pm; Sat, 10am-3pm; Sun, closed
- Handicap Accessible: Entrance is at ramped sidewalk level.
- Founding Date: 2001
- Payments accepted: American Express, Cash, Debit Card, Discover, MasterCard, Personal Check, Visa
- Products: New computers, replacement or upgrade computer parts.
- Services: Repair, Shipping
- ATM: No
- Public restrooms: No
- Parking: Free lot
- Private events: No
- What makes this community special?: It's very close to home, both physically and in its feeling.
- What advice would you give to customers before buying?: Do your research, and ask for a recommendation based upon your needs. It is also best to choose a manufacturer like Dell that works well with third parties for repairs. That way a lot of headache can be avoided.
- Computers and electronics brands: As all new computers are custom built, The Right Click is does not carry any specific brands.
- Part of a chain: No
- Computer & electronics services: Build to order, Consulting, Installation
- Computer services: Backups/archiving, Networking, Repair, Setup/configuration, Troubleshooting
- Computer specialties: Mac, PC
- House calls: No
- What's your customer service philosophy?: Good, experienced customer service. No scripted tech support questions here.
Jeremy and his crew have been servicing my business network for almost a decade. They are there when you need them, know their stuff so they are in and out (read: $$ saved and least interruption of business) and are always pleasant to work with.
I made the sorry mistake of contacting another firm in Providence when The Right Click was booked up and weird things were happening with my computers in the store. The Providence firm took days without resolution, interrupted my sales during the busiest part of the year, and to add insult to injury, tried to collect in excess of $2,000 from me for a problem they never fixed. Needless to say, they didn't get paid a cent.
The Right Click freed up a tech to help me and the problem was fixed in 45 minutes. Don't waste your time with anyone else. When you want the job done on time and on budget, The Right Click is the place to call!