National Grid Advises Customers on Energy Cost Management

Record Cold Drives Up Natural Gas/Electricity Usage and Monthly Bills

WALTHAM, MASS. – With more than six weeks remaining before the official end of winter, National Grid understands that many customers are looking for ways to manage their electricity and gas bills during periods of bitter cold. During January, gas usage in New England twice reached the second highest total on record for the company.  With more cold weather and snow in the immediate forecast, the company wants to let customers know that there are programs available to manage their bills or find ways to use less energy.

“We’ve experienced cold temperatures that haven’t been seen in New England in years and the potential exists for more frigid weather ahead,” Said Timothy F. Horan, president of National Grid in Rhode Island. “National Grid wants our customers to know that cost management programs already exist and we are working very hard to get the word out so as many customers as possible can avail themselves of these programs.”

National Grid’s energy cost management programs include:

  • Billing/Payment Options – National Grid’s Budget Plan helps to spread payments out more evenly across the year. This is particularly helpful with those on fixed incomes.
  • Deferred Payment Agreement – Customers who have fallen behind on payments and cannot pay their bill in full may qualify to pay the past-due balance over time.
  • Energy Efficiency Programs – Energy efficiency programs are one of the fastest and most effective ways to permanently lower energy costs.  National Grid’s website www.nationalgridus.com features energy efficiency programs and saving tips, a list of qualified energy services companies and much more.

The company is also implementing a broad ranging communications strategy to reach as many customers as possible through a variety of channels including news releases, social media messaging, bill inserts, our company web site, customer e-mail blasts and direct outreach.

National Grid customer service representatives are ready to answer questions about cost management and energy efficiency. For more information or to see if they qualify for cost management programs, customers should call the company’s Customer Contact Center at 1-800-322-3223.

About National Grid

National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.

In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country. 


National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts and Rhode Island.

For more information please visit our website: www.nationalgridus.com

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